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The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

The above act came into force on 13 June 2014 and the Newsprints - Newsquest system has been designed to comply with its relevant requirements.
Your special attention is drawn to:

1.0 Confirmation

The regulations state that 'after making a purchase the consumer must be sent confirmation'.

If you fill in the e-mail field when you make an order, you will receive a confirmation by e-mail. This should be immediate. If you do not fill in the e-mail field, or send in an order by post, you will be sent a confirmation by post. As our order fulfilment system works automatically as soon as the order is received, it is quite possible that you will receive your prints before the confirmation, which requires more human intervention.

1.1 Cooling-off Period

The regulations state that 'consumers must have the right of cancellation of an order within a 'cooling-off' period of 7 working days'.
In this instance the Newsprints - Newsquest system is an exception and customers do not have the right to cancel because 'the supply of goods has been made to the consumer's personal specification', i.e. image number, print size, etc.

1.2 Cancellation Period

The regulations require 'the supplier to inform the consumer prior to the conclusion of a contract that he will not be able to cancel, once performance of the service has begun'.

In this instance the placing of an order, using the Newsprints - Newsquest system, will be deemed as your agreement for us to begin the service and therefore you will not have the right to cancel under this regulation.

1.3 Information

The regulations require 'the supplier to provide the customer with certain information'. This information is provided within the Newsprints - Newsquest site on the 'Checkout', 'Customer Service and 'The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013' pages.

In order that you have this information in a durable medium, please print out these pages at the time of making your order and keep them safe until your order has been satisfactorily fulfilled.

1.4 Contact

If you have any queries or problems with regard to these regulations and/or our interpretation, please e-mail us at information@newsprints.co.uk, or write to us at NewsPrints at Digital Color Labs Ltd Unit 2 Cumberland Road North Shields Tyne & Wear NE29 8RD

More information and the full text of the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 can be found at: http://www.legislation.gov.uk/uksi/2013/3134/made

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